Returns & Exchanges

At AYN, we strive to ensure your handheld gaming experience is flawless, offering a 14-day return window for products in original condition. If your Odin or Loki device doesn't meet your expectations, our streamlined process ensures a quick resolution or refund.

Return Process

• 1.
  Initiate Request

  Contact our support team within 14 days of delivery with your order number and a detailed reason for the return.

• 2.
  Package Your Device

  Securely pack the device in its original packaging, including all accessories, cables, and manuals to ensure a full refund.

• 3.
  Ship to Service Center

  Affix the provided return shipping label and drop off the package at an authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware condition, your refund will be processed to your original payment method within 5-7 business days.